Got a cyber incident? Get support
If you are a member of CyberCare and you require support, call our 24/7 hotline. Please ensure you have the following details at hand:
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Your name and contact details
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Your subscription provider or association
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Your subscription/policy reference
Please note CyberCare is not an IT support service. It is a digital investigations service. We will work with your existing IT support specialists during the investigation and recovery activities.
Hotline number:
Support process
Our incident reporting process is simple to follow, and we will guide you through the fastest route to remediation. When you call our hotline we will immediately triage the situation and if confirmed as an incident you will required to pay a single, per-incident fee. Once we receive this fee the response process will begin.
Call our hotline and provide your subscriber reference
Discuss your reported incident with our specialist
Upon confirmation, our specialist will provide you with call reference information
Complete the incident payment form
Make your ‘per incident’ payment
A specialist will contact you on the number arranged and continue the incident investigation and recovery
If you have any questions, need advice, or you have a non urgent request, please contact us here