Cyber response cover
Get immediate access to specialised cyber experts
The CyberCare service provides small businesses with access to the industry’s best cybercrime incident responders for as little as £12 per month.
CyberCare: SME provides its members with peace of mind, offering on-demand, rapid assistance after suffering a cyber incident. Members can access a full suite of response services previously only available to large organisations, for a single fee of £295. Our cover includes technical triage and specialist support for existing IT and computer forensic investigations.
Cyber incident response fee protection
Typical cost of cyber incident response
Expenditure
Typical cost without cover*
Covered by CyberCare
Expert advice on the recovery of stolen funds
£1,500+
Yes
Initial technical triage via secure remote access
£2,000+
Yes
Determining the severity of the incident
£1,800+
Yes
Determining network vulnerabilities
£3,000+
Yes
Computer forensic investigation
£4,200+
Yes
Total cost
£12,500
£12 per month
plus £295 per incident
With CyberCare: SME membership, all of the above costs are covered by our per incident fee of £295.
* These estimates are at the lower end of fees for suitably qualified specialists, similar to those available through CyberCare.
Cyber incident cover - what's included
Ready to respond to, and investigate cyber incidents, minimising the losses associated with cybercrime
CyberCare: SME provides its members with the assurance of recovery and minimal impact on business operations after suffering a cyber incident.
24 hr support
hotline
Access to leading cyber and fraud experts
Initial technical triage
with remote access
Support and guidance to existing IT teams
Security testing to determine network vulnerabilities
Computer forensic investigation
Incident FAQ
Complete incident
report
Included products and services
Preventative Support
In addition to incident response cover, members gain free access to two industry-leading preventative services for the seamless assessment of existing cyber vulnerabilities.
Premium services
Additional CyberCare services
For an additional fee, CyberCare members can get access to the following premium services:
Expert onsite
attendance
Comprehensive mailbox analysis
Ransomware negotiation & decryption services
Professional legal and crisis PR advice
Contact us to learn more about our premium services and our exclusive rates available only to CyberCare members.
Membership requirements
A new membership is designed to provide support for SME's in the event of a breach, and not for active incidents.
The following requirements apply:
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The CyberCare service starts 30 days from the date of your first subscription fee payment. If you seek support for an existing or active incident within this timeframe, please contact our non-membership support service STORM Guidance Incident Response.
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Your business must have less than 20 staff (full-time or part-time).
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Your annual turnover must be less than £5 million.
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Your business must have its own IT specialists, either as staff members or provided by an outsourced IT company, to perform remediation activities. Your IT staff do not need digital investigations or incident response skills as our specialists provide this capability. We will also support your own IT specialists with advice and guidance.
It is important to note, should there be any business changes resulting in operations falling outside of the above criteria, your subscription will become invalid. However, organisations from partnered associations who do not meet the above criteria will receive a preferential rate from STORM Guidance Incident Response.
For large organisations, please see our CyberCare: Enterprise service.